OK, after 47 minutes the Customer Services lady said she could not wait any longer on hold to transfer me, so would put me straight through so I could be on hold myself. After a further 10 minutes of being on hold I ended up speaking to another Indian Call Centre employee and once again they couldn’t confirm my security details.
Eventually they transfered to me Glasgow and within 6 minutes, security was confirmed, bill payment setup and payment made. So why the problem?
GET THIS….
The Indian Call Centre are working from OLD DATA! My 16 digit card number that I have in my hand, doesn’t match the number the Indian Call Centre have. I received this card in the 1st week of June so therefore the Indian Call Centre are working off security details that are over 2 months out of date! How shocking is this?
Atleast it explains why India were unable to confirm my identity yet the UK were, but in this day and age, why does it take more than 2 hours to update systems on a global level? Its possible as its something I manage fulltime!
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