Despite what Abbey claims to offer it’s customers, I have reworded their sales pitch so it gives a true reflection of the level of service I am current receiving from them.
Consider it if;
- You want to lose track of where you are with money.
- You DONT want to manage your account online.
- You are willing to wait 3 months for any Visa Disputes (online fraud) to refund money owed to you.
- You like being let down by Customer Services with false promises such as ‘We will wring you back today’.
- You want all this for free!
Don’t consider it if…
- You want 24×7 internet access to your personal account - their site is often down for days at a time.
- You want 24×7 internet access to your business account - they don’t allow access between 00:00 and 06:00.
- You wish to speak to an English call centre who understands your needs.
- You want you needs dealing quickly and efficiently.
- You want honest answers.
If I was a registered, regulated, financial advisor, my advice to you would be;
“DON’T CONSIDER IT!” - There are plenty of other banks who can offer you a better service.
Sadly I am NOT a financial advisor so I am there unable to advise you. However you may like to read other reports on the service offered by Abbey and how it is affecting peoples every day lives by visiting TheRegister.
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