Here are some useful points of contact…

ABBEY
Banking Line: 08459 724 724 - WARNING after 40 minute wait, you will speak to the Indian Call Centre who read from cue-sheets, are of no help and who’s security data is 2 months out of date.

Branch Contact: 0845 765 4321
Customer Service: 0845 600 6014
Fraud Department: 0845 606 6313
Visa Disputes: 01908 349 979
Customer Service Email: CustomerServices@abbey.com
CEO Email: Antonio.Osorio@abbey.com

FINANCIAL OBUDSMAN
Helpline: 0845 080 1800
Complaint Form: http://www.financial-ombudsman.org.uk/consumer/complaints.htm#3

CITIZENS ADVICE BUREAU
Website: http://www.adviceguide.org.uk

OTHER
If you are travelling abroad, or maybe want an alternative number to the 0870 issued by companie, then pay SayNoTo0870 a visit. They offer alternative phone numbers for a whole host of companies.
Website: http://www.saynoto0870.com/search.php
For all Abbey phone numbers, search on company name Abbey (Groupo Santander)


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

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