Today I decided to ring Visa Dispute Department early in the morning, incase it just so happened that everyone tried ringing during their lunchtime. Again, I was greeted by their automated message saying how important my call was to them and they would answer my call when they are available. I was on hold for 10 minutes and my patience was now being pushed so decided to hang up.
I decided to ring the standard Abbey Telephone Banking number to explain the problems I was having. After 5 minutes of trying to explain to a foriegner who didn’t have a clue what I was saying, they offered to transfer me to an individual in the Visa Dispute Department to save me being placed on hold again. I was cut off.
Running out of options, I decided to contact the Lost Cards Department who again were unable to help me and suggested I lodged a complain with the Customer Service team on 08456 006 014.
My call to Customer Service was answered in 5 minutes which lifted me a little, however they promptly told me that my case should have gone to the Fraud Department and not Visa Disputes. I explained the problems I had at the beginning when I was passed between the two departments as neither department seemed to want to accept responsbility for my case. An email was sent immediately to both Fraud Department and Visa Disputes asking someone to look into it and respond to me in 7 days.
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