Today, I was shopping in Costco and handed over my Abbey National Visa Debit card, only to be told that my transaction had been declined. At first I thought it was my PIN as I knew for sure, the money was available as I only got paid 5 days ago. After a 2nd attempt it was declined again, and as Costco don’t accept Credit Cards, I was slightly stuck. Luckily a friend who I was with, used her Visa Debit card which also happens to be with the Abbey National and the purchase went through with no difficulties.
Phoned Abbey and as per normal I was place on hold for 30 minutes whilst waiting for someone to take my call. I was eventually told there was a problem with Visa Debit Card transactions that affected only some cards, hence why my friends worked. While on the phone I asked for a balance on my account to make sure there were no problems and no unexplained transactions. I was then informed that Abbeys internal computer systems were also offline and she was unable to provide me with any information on my account.
Loading ...