Offline With No Access

For the past 5 days I have been trying to gain access to my account details online but sadly the Abbey website is down and has been unavailable since late Saturday! There is no announcement on the website, and whenever you phone any Abbey Departments you are put on hold for god only knows how long. Surely it would make sense to have a message about the website unavailability?

The problem I now face is that I want to move money from my eSaver account to my personal account. This process can not be done over the telephone as eSaver accounts are only accessible via the internet!

So I have an account with Abbey which I need to transfer funds from and to, yet I have had no access to this money for 5 days!


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

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