By 3pm today, the promised phonecall from Customer Service never materialised so I decided to give them my daily phonecall requesting for information. Again Cathy was unavailable so this time I was passed to Karen who was very apologetic and understood my frustration at the appalling service I have received to date.
I managed to keep my calm, but I am not sure how much longer until I explode on some poor unsuspecting soul who is unfortunate enough to answer my phonecall.
Karen has emailed the Fraud Departartment again, but this time to 2 different people who maybe able to help. Whilst on the phone she got auto replies from them both saying ‘There is a 7 day backlog etc etc’. I explained that I have been waiting for nearly 1 month!!!! Karen said that I could phone back on Saturday to see if there is any movement and quote reference 581xxx.
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