Firstly, credit where credit is due… After I hung up the phone after being on hold for 17 minutes yesterday, they did ring me back, and put me through to Fraud again, in order to save my own phone bill. Very (happily) surprised at this and greatful for. I managed to get through to Fraud with only being on hold for 5 minutes and confirmed all transactions were mine.
However, later that evening I spoke to my parents and was a little alarmed to find that the Abbey had initially phoned my parents house asking for me. I left home over 10 years ago, and have always informed Abbey of my new address and contact numbers. I even have my mortgage with them! New cards and statements are always posted to my correct address, however I am now extremely concerned at how they still have details on file for me, that are over 10 years out of date! Luckily my parents are still around, had it been a fraudster, then this is another possible breach of security that could result in more problems in the future.
Loading ...