Today I rang Abbey Cusomter Service for chat as I hadn’t spoke to them for some time and was missing our regular chats. I quoted my reference number and was promptly informed that they will email Abbey Fraud Department AND Abbey Visa Dispute Department to see what was happening. I was then told that the delay maybe because I have not completed all the forms!
I started to lose it a little. I asked if it had anything to do with missing forms, then why hadn’t anyone contacted me earlier. I then realised that it was just another lie in an attempt to stall me and get me to hang up as when I quizzed what other forms needed to be filled in, Customer Service were very vague and couldn’t answer me.
I insisted that they found something out, and asked;
“Will someone phone me back today?”
“Yes”
“Can you guarantee it? Will it be you or will it be passed to someone else again?”
“I will guarantee to ring you back by end of day”
“Even if its with no update, just ring me on 07950 xxxxxx”
Did I get a call back? You’re joking aren’t you!
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