I’m Rich!

Today it appears that ALL the visa disputed purchases have been refund to my bank account. Total time taken since raising the issue with Abbey to recovering the funds has been 3 months and 4 days! I didn’t receive any notification, no letter, no phonecall just an increase in my available funds.

I am still waiting to hear about compensation for the phonecalls and time its taken to resolve this, lost interest and refunded overdraft charges. They have until 29th June in which to respond until I continue my pursuit. In the meantime I have paused all the adverts I was running to promote my ongoing struggle.


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

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