I’m In A Queue

Don’t go anywhere, I’m in a queue! Today on my 9th attempt, I actually managed to get a connection to Abbey Visa Disputes Department. Sadly I waited 1hr 27mins for someone to answer my call with a constant message saying “One of our advisers will be available shortly” and again the same old boring music. I dread to think the royalties Abbey are having to pay the artist as I myself must have heard it in excess of 100 times!

Sadly I had to hang up to join a Voice Conference in work, but was lucky enough to get through again later during my lunchtime. I ended up spending 50mins of my lunchtime on hold yet again, and once again had to hang up to carry on with my daily duties.


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

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