Having A Laugh

People in work are now starting to take the mickey out of me. Today I attempted 15 times to contact Abbey Visa Dispute Department at all hours throughout the day, not just lunchtime. None of my calls were successful as the line was constantly engaged. I didn’t even manage to join the queue!


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

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