http://www.switchtoabbey.co.uk abbey national bad customer service current account poor Wed, 22 Aug 2007 13:29:12 +0000 http://backend.userland.com/rss092 en I have finally opened up an account with Natwest who provide me with a local branch, a local branch phone number and English speaking people on the phone from England... just like the good old days! The Natwest raised a request with Abbey to transfer all money from my Current Account ... http://www.switchtoabbey.co.uk/index.php/holding-my-money-as-ransom/ The Abbey is more like a comedy sketch than a business! Yesterday I placed an order online with TravelEx to pickup my foreign currency directly from Heathrow. Today I received an email from TravelEx informing me they had been unable to process my card details. I phoned up TravelEx to see if ... http://www.switchtoabbey.co.uk/index.php/abbey-stop-my-holiday-money/ OK, after 47 minutes the Customer Services lady said she could not wait any longer on hold to transfer me, so would put me straight through so I could be on hold myself. After a further 10 minutes of being on hold I ended up speaking to another Indian Call ... http://www.switchtoabbey.co.uk/index.php/warning-abbey-systems-are-outdated/ Today, at lunchtime I called into my Natwest to arrange an appointment to transfer my account to them following the problems I had with Abbey National. The only regret I have is that I didn't do this earlier! Today I need to transfer a small sum of money to HM Revenue ... http://www.switchtoabbey.co.uk/index.php/abbey-call-centres/ Today I received a letter, dated 25th June, and it was sent 1st class, so in this instance Abbey weren't to blame, but the Royal Mail were the cause of delay. Anyway, the letter thats been sent to me, if NOT a standard letter, but a personal one from John Reed, ... http://www.switchtoabbey.co.uk/index.php/compensation-received/ Well today is Wednesday 27th June and the postman has been and gone. Sadly he didn't deliver anything from the Abbey despite being promised by the Customer Services Department that I would have something in writing by today at the very latest. I can't say I am the least bit ... http://www.switchtoabbey.co.uk/index.php/abbey-national-empty-promise/ I've just received a phoncall from Abbey. No prompting, no promise of call back, completely out of the blue! It was from their complaints department and they basically explained that they were still investigating my complaint and will be writing to me by Wednesday 27th June with an explanation and ... http://www.switchtoabbey.co.uk/index.php/dont-give-up-hope/ Today it appears that ALL the visa disputed purchases have been refund to my bank account. Total time taken since raising the issue with Abbey to recovering the funds has been 3 months and 4 days! I didn't receive any notification, no letter, no phonecall just an increase in my available ... http://www.switchtoabbey.co.uk/index.php/im-rich/ Today I have received two letters, both from Richard Harris who is listed as Head of Complaints. The first letter is in response to my email I sent to Abbeys CEO, Antonio Horta-Osorio in which Richard Harris says that my complain has been referred by the CEO to him personally, ... http://www.switchtoabbey.co.uk/index.php/you-have-to-be-tough/ Today I received in the post a letter from the Abbey National, asking me to sign a form confirming all the transactions that I dispute. They have given me 7 days in order to send the signed form back to themselves, yet they sent it 2nd class. That means I ... http://www.switchtoabbey.co.uk/index.php/were-getting-there/