I phoned the Abbey Customer Service again, as I hadn’t spoke to them for a while, and it was like not phoning a friend, wanting to catch up with them. As per usualy, I had to endure the monotenous and the usual ‘We are all busy’ message for a further 20 minutes until someone picked up the phone. This time I was told that both Karen and Cathy were off and therefore I had to explain the whole problem again to another person, quoting my reference number.
I was told that the only thing they could do was to email Fraud Department, which I informed them they would be wasting their own time. I said once they receive the email you will receive and auto-response that goes on about a 7 day delay which is blatantly a lie. The email was sent and I was told that I would be phoned today when they heard back.
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