I’ve just received a phoncall from Abbey. No prompting, no promise of call back, completely out of the blue! It was from their complaints department and they basically explained that they were still investigating my complaint and will be writing to me by Wednesday 27th June with an explanation and full apology.
They confirmed that any amount will incorporate compensation to cover;
Phone call costs
Time and effort
Lost interest
Overdraft charges
General inconvenience
Therefore I am expecting to recieve a healthy sum, especially if they are fair in their compensation appraisal.
Is it worth it? Well in all honesty no. I would rather have had the money refunded immediately rather than have to go through all the hassle and stress this has caused. If they had refunded within 7 days as I was told, then I would actually be away on holiday now with friends. Sadly, because of the delay I was unable to book.
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