Today I’ve been made aware that my Abbey Visa Debit Card, linked to my Personal Current Account has been used without my knowledge. Immediately I contacted Abbey stolen cards department and my card was stopped immediately. They then informed me that I needed to speak to their Fraud Department and they offered to transfer me.
After a 40 minute wait because their lines were busy, the Fraud Department told me that it wouldn’t be dealt with by them, but I was best speaking to Visa Disputes Department.
Once I was transfered I was greeted by an answerphone message informing me that Visa Disputes Department were now closed. They were only open between Mon-Fri 9am-5pm, however it was 4.20pm on Friday so should have been open not matter how busy they were.
I was therefore forced to phone the Fraud Department again asking for some help or advice. They were adament my case was NOT a matter for the Fraud Department but for Visa Disputes and suggested I went to my local branch first thing on Saturday morning.
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