Today I visited my local branch and explained the situation regarding my account. I went through recent transactions with the staff who were very helpful, and managed to pinpoint 8 transactions made on my account that were nothing to do with me.
For each transaction I had to complete a lengthy form, of which all 8 were immediately faxed to the Visa Dispute Department. I was informed that the department were extremely busy and unfortunately there would be a delay of 14 days, however due to the large sum of monies involved, it was agreed that they would offer me an overdraft facility to ensure my account wasn’t affected.
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