Phoned Abbey again, and their systems were back online. They confirmed that my card had not been blocked and I confirmed all transactions on my account were legitimate, however they still tried putting me through to Fraud Department. The phone shows I’ve been on hold for 17mins 27 seconds and its time to hang up again as I have to go out at lunch.
Before I pop out, I thought I would ring Customer Services, you know, the ones who always promise to call me back but never do. The idea was to chase up my outstanding claim yet again, and also find out why I was not called back on Friday despite the promise. Lucky for them, the number (08456 006 014) is constantly engaged again. No message or queue to join, just simply beep beep beep beep 
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