Somehow, somewhere, someone has managed to grasp how the phone systems work inside Abbey as I got a phonecall back for the very first time!
Sadly, the news was good. I was told that the Fraud Department had a backlog and I’d have to wait. I explained I am constantly being told this, and that I am simply being told lies. Again, 7 days was quoted so I asked why I had waited a month to which they couldn’t answer or explain.
This is when my patience levels had reached their peak and I explained I’d given up wasting my time and money in phonecalls chasing this up and that I was contacting the Financial Obudsman for advice on how to take this further, if necessary via legal channels.
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