The Abbey is more like a comedy sketch than a business!
Yesterday I placed an order online with TravelEx to pickup my foreign currency directly from Heathrow. Today I received an email from TravelEx informing me they had been unable to process my card details. I phoned up TravelEx to see if they had more details, and went through the order with them. As soon as I mentioned that I was using an Abbey Debit Card, the bloke at TravelEx said that this was the cause of the problem.
Abbey will only allow £300 per day online purchase of foreign currency via TravelEx and he suggested that I used a different bank account or a credit card. Sadly I don’t have another bank account and I only have an Amex card which I’m not keen on using. So the other alternative? Well to get all the money in cash and turn up at Heathrow with rolls of notes to swap for my holiday spends.
Next problem, the amount of money I require, means that I can’t go into a branch to withdraw it as I have to give them notification. Abbey do not provide branch phone numbers so I am yet again stuck in a phone queue (32 minutes so far) in order to speak to my branch, so I can arrange to take time off work and call in, allowing me to withdraw some of my money, so that I swap it for foreign currency in order to have some holiday spends.
This is getting absolutely friggin ridiculous now!
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