Well today is Wednesday 27th June and the postman has been and gone. Sadly he didn’t deliver anything from the Abbey despite being promised by the Customer Services Department that I would have something in writing by today at the very latest. I can’t say I am the least bit surprised at being let down by Abbey again, after all why should they change their ways?
I noticed on the BBC News website today, that another Abbey National Customer has received a lot of problems over the past few months too. Mary Welsby tried to gain access to herAbbey savings account but was refused as she was dead! This bank is seriously getting worse and worse and I really think its time that the Financial Obudsman or some other governing body started to investigate how they are dealing.
So what next for me? Well I will give them to the end of the week for receipt of this promised letter. I suspect that Abbey may have sent the communication out to me, but like last time, in order to scrimp and save, resulting in a crap service to its customers, they’ve sent it out second class post. All for the sake of £0.13.
Oh and by the way, for the record, the postal strike has not yet started! It is due to take place on Friday 29th June, just incase the Abbey try to use this as an excuse, after all, they must be running low on excuses by now.
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