Today I phoned Abbey Customer Service again as I still haven’t had a response despite being told for the umteenth time that I will hear once the 7 day backlog has been cleared.
After quoting my reference number and explaining it all again, I was told that all Customer Service could do was to send email. I explained that it didn’t take a professor to see that by sending an email is not working, and asked to speak to a manager. Unfortunately I was informed that there wasn’t anyone around and even if there was, the manager would simply tell me the same thing. I explained that they are wasting their time sending emails as that is all that’s happened in the past 7 weeks and has produced no results what so ever.
They kindly suggested I rang Visa Disputes on 01908 349979 and I explained that I originally started off down this route, however I can not afford in both time and money, to be put on hold for 1 hour every time I phone. Unfortuantely Customer Services still refused to let me speak to anyone higher up so I then asked to make an appointment with my local branch manager. Again this was refused as I was told he/she wouldn’t be able to help me in this case.
I actually asked if they cared about the service I was being offered and threatened to move all my accounts and mortgage to a different company. The response? They weren’t the slightest bit bothered, and actually suggested to me that I should go into the branch to do all account closures.
To date, this has to be the most unhelpful person I have spoken to who simply seem happy to get me off the phone.
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