A Pattern Starting To Form

Another day has passed, and still not a whisper from Abbey telling me about my Visa Dispute Claims which they have had now for 16 days. Once again, I decided to try and contact the Visa Dispute Department, and once again I spent the whole of my 1hr lunchtime being on hold, not managing to speak to an individual about my case.

I am beginning to see a pattern forming here and wonder if;
a) I will ever speak to a human
b) if they will employ more staff in this department
c) if they have even started to look into my claim.


My Time Wasted

Phone calls to Abbey - 47
Phone calls from Abbey - 3
Hours on phone - 49

Emails to Abbey - 3
Emails from Abbey - 2

Days between claim and receiving full refund = 96

Polls

After reading how I have been dealt with as a customer, would you switch your account to Abbey?

View Results

Loading ... Loading ...