I have finally opened up an account with Natwest who provide me with a local branch, a local branch phone number and English speaking people on the phone from England… just like the good old days!
The Natwest raised a request with Abbey to transfer all money from my Current Account and linked ESaver account and then close them both. The Abbey followed the instructions to move the money, but only on my Current Account. They then proceeded to close my current account meaning I have no access to online or telephone banking. This is where the problems begin…
Because Abbey didn’t transfer my Esaver account then I still have money sitting in there, however, the Esaver account is linked to my current account. As my current account is now closed, I have no internet or telephone banking access so I’m unable to get a balance, withdraw or transfer money from my Esaver account to anywhere else. Abbey insist they are also unable to do this as its an account to be operated by Internet only which is fine if the Abbey don’t delete your Internet login.
So I have money, MY money, in a savings, MY savings account account which;
- I can’t withdraw
- I can’t transfer
- I can’t see the balance
- Abbey can’t make the transfer on my behalf (even though I authorise them to)
- Abbey can’t make the transfer on my behalf (even though I authorise them to)
I’ve now had to request a special ATM Card in order to gain access to MY ESaver account. Once this card arrives, I then have to apply for an ESaver Internet Login so I can access my account online. Once this arrives I can then transfer my money.
And they wonder why I am switching banks!
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