Well 14 days have passed since I initially informed Abbey about the disputed Visa Purchases showing on my account. I was originally told to expect anything UPTO 14 day delay because the department was so busy, however you always expect that to be the worst case scenario so I had thought the bank would have at least made contact with me, even if it was just to say they were investigating my claims.
As I heard nothing by phone or mail, I decided to ring Visa Dispute Department to ask for an update. I spent the whole of my lunch hour on hold waiting for someone to answer my call with no joy. With my lunch hour over, I was forced to hang up and plan to try again tomorrow.
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