It has now been almost 1 month since I raised the fraudulent activity on my account with Abbey, and I still haven’t received any communication from them at all, let alone having it resolved.
I decided to track down Customer Service in order to speak to Cathy Carter and find out why I hadn’t received any communication from Abbey despite being told someone would contact me within 7 days. My first attempt saw me being placed on hold for 30 minutes so I gave up in order to continue with my work. I tried again later in the afternoon, and was told she was busy. I wasn’t asked if I wanted her to ring me back or speak to anyone else, so I insisted that I spoke to someone who could possibly look into my case and get some answers for me.
After I went to the trouble of explaing the history of my problem to another person, I was simply told they would ask Cathy Carter to ring me back.
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