Thinking of switching to Abbey?
Before moving any financial matters from your existing provider to Abbey you would be wise to have a read through this website.
I am not currently, nor have I ever been, an Abbey employee, yet I am a customer of Abbey for over 15 years. I feel that I have been left with no choice other than creating this website in response to the lack of customer service I’ve received from Abbey in relation to fraudulent activity on my account. This matter is still outstanding, and I am no further forward now than I was the day I originally reported it. Sadly I am not talking £100, but larger sums of money which is now having a knock-on effect to plans or holidays I had hoped for this year.
I will not try to convince you as to whether you should or should not choose Abbey as your financial provider, whether it be Mortgage, Savings or Current Accounts. I will however explain fully the level of customer service I have received as a long existing customers of theirs.
I hope other people don’t suffer the same appalling treatment I have, that as I am sure Abbey will agree, has fallen well short of the customer service levels they promise and I as a customer expect. I also hope that this website may bring my plight to the attention of Abbey resulting in some sort of action. In an attempt to bring it to their attention, I have also emailed the CEO a link to this website, after all I am left with no other options as far as I can tell.
Please remember this website is not related to Unfair Bank Charges seen recently in the press, this is directly related to fraudulent activity on my Abbey Personal Current Account.
How the Abbey advert would read in my case!
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